Wasset ("Wasset", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Wasset mobile application, website, and related services (collectively, the "Platform").

This Privacy Policy is designed with reference to applicable Indian laws and regulations, including:

• The Information Technology Act, 2000;
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable; and
• The Digital Personal Data Protection Act, 2023 ("DPDP Act"), and applicable rules and regulations thereunder.

By accessing or using Wasset, you acknowledge and agree to the practices described in this Privacy Policy.

1. What Information We Collect

1.1 Information You Provide Directly

When you create an account or use Wasset, we may collect information such as:

• Name
• Email address
• Phone number
• Gender, where voluntarily provided
• Age or age range, where voluntarily provided
• Location information, such as city or general locality
• Style preferences and fashion interests
• Fashion goals and occasion-related preferences
• Body shape, size, fit, or sizing information provided by you
• Wardrobe information and uploaded images
• Outfit and style posts
• Feedback, chats, reviews, comments, and community interactions
• Information you provide when contacting customer support
• Information provided when participating in creator, stylist, reward, or promotional programs

Note: Wasset does not intentionally require precise body measurements, medical information, or biometric identifiers unless expressly stated and handled in accordance with applicable law.

1.2 Automatically Collected Information

When you use the Platform, we may automatically collect certain technical and usage information, including:

• Device type and information
• Operating system
• App version
• IP address
• Browser information
• Device identifiers where permitted
• Screens and pages viewed
• Features used
• Session information
• Interaction and engagement data
• Outfit saves, likes, follows, clicks, searches, and other interactions
• Crash reports and technical diagnostics

We may use this information for security, fraud prevention, analytics, troubleshooting, and improving the Platform.

1.3 Purchase & Transaction Information

If you make a purchase or otherwise transact through Wasset, we may collect:

• Order details
• Products purchased
• Order value
• Order and transaction timestamps
• Payment method type
• Delivery city and postal code
• Shipping and delivery information
• Returns, cancellations, refunds, or replacement information

Payment credentials such as complete card numbers, UPI credentials, banking passwords, or similar sensitive payment authentication information are generally processed by authorised third-party payment service providers. Wasset does not intend to store complete payment credentials unless expressly required and legally permitted.

2. How We Use Your Information

2.1 Core Platform Functionality

We may use your information to:

• Create and manage your Wasset account;
• Provide personalized fashion and styling recommendations;
• Build and maintain your fashion and style profile;
• Enable wardrobe management;
• Help you create, organize, and discover outfits;
• Provide personalized product and style discovery;
• Enable community and creator interactions;
• Facilitate purchases, deliveries, returns, and refunds;
• Provide customer support; and
• Operate and maintain the Platform.

2.2 AI & Personalization

Wasset may use information such as your preferences, wardrobe information, interactions, styling activity, and other permitted data to:

• Generate personalized styling recommendations;
• Improve Wasset's AI styling and recommendation systems;
• Personalize product and content discovery;
• Match Users with relevant Stylists or Creators;
• Improve outfit recommendations;
• Understand fashion preferences and trends;
• Improve fit-related recommendations and reduce avoidable purchase dissatisfaction; and
• Develop and improve Wasset's products and services.

AI-generated recommendations are assistive and probabilistic. They are not deterministic, and the final decision to purchase, wear, save, share, or otherwise act upon a recommendation remains with you.

2.3 Communication

We may use your information to send:

• Account and onboarding communications;
• Styling recommendations;
• Product and content recommendations;
• Order and delivery notifications;
• Important service announcements;
• Security alerts;
• Policy and legal updates;
• Promotional communications, where permitted; and
• Other communications relating to your use of Wasset.

You may be able to control certain promotional communications through the Platform or the communication itself.

2.4 Analytics & Platform Improvement

We may use information to:

• Understand how Users interact with Wasset;
• Measure and improve Platform performance;
• Develop new features;
• Improve AI and recommendation systems;
• Analyse fashion and styling trends;
• Detect and prevent fraud, abuse, spam, and misuse;
• Maintain Platform security;
• Troubleshoot technical problems; and
• Conduct research and analytics using aggregated or anonymised information.

3. Sensitive Personal Data

Wasset may process certain information relating to personal preferences, appearance, body characteristics, or styling preferences where necessary to provide requested services and where permitted by applicable law.

Depending on the feature used, this may include:

• Body shape classification;
• Size or fit preferences;
• Broad appearance-related classifications;
• Style preferences associated with your account; and
• Other information voluntarily provided by you for personalization.

Where applicable, such information will be processed in accordance with the legal requirements governing personal data and any consent requirements that apply.

Such information will not be intentionally sold for advertising purposes.

4. How We Share Information

We do not sell your personal data as a standalone data asset.

We may share limited information with the following categories of recipients where necessary, permitted, or required by law.

4.1 Service Providers

We may share information with trusted service providers supporting our operations, including:

• Cloud hosting providers;
• Analytics providers;
• AI and technology service providers;
• Payment gateways;
• Logistics and fulfilment partners;
• Customer-support providers;
• Communication providers;
• SMS, email, and push-notification providers;
• Security and fraud-prevention providers; and
• Other vendors necessary to operate or improve the Platform.

Where required, we expect such service providers to maintain appropriate confidentiality, security, and data-protection measures.

4.2 Stylists & Creators

Depending on the features you use and permissions provided, Stylists or Creators may receive limited information relevant to providing styling services or creating content.

This may include information such as:

• Anonymised or pseudonymised style information;
• General body-shape or fit categories;
• Broad appearance-related categories;
• Occasion context;
• Fashion preferences;
• Styling constraints; and
• Engagement information relevant to styling or Creator activity.

Stylists and Creators should not receive personal identifiers such as your phone number, email address, exact residential address, or payment credentials unless you expressly provide or authorize such access.

4.3 Legal & Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable laws;
• Respond to valid legal processes;
• Comply with court orders;
• Respond to lawful governmental or regulatory requests;
• Protect the rights, safety, and property of Wasset, Users, or others; or
• Detect, investigate, or prevent fraud, security incidents, or unlawful activity.

5. AI Transparency & User Control

Where applicable, Wasset may provide Users with controls that allow them to:

• Review or modify certain style preferences;
• Update their profile information;
• Delete or remove wardrobe uploads;
• Control certain personalization features;
• Manage certain communication preferences;
• Request deletion of eligible personal data; and
• Exercise applicable rights under Indian data-protection law.

Wasset does not use personal data for:

• Credit decisions;
• Facial recognition, unless a future feature expressly requires it and is implemented in accordance with applicable law and appropriate consent requirements; or
• Behavioural surveillance outside the Platform.

6. Data Storage & Security

Wasset takes reasonable and appropriate measures designed to protect personal data against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the nature of the information and applicable requirements, security measures may include:

• Encryption in transit and at rest;
• Access controls;
• Role-based internal access;
• Authentication and authorization mechanisms;
• Monitoring and logging;
• Security testing;
• Fraud and abuse detection;
• Backup and recovery controls; and
• Periodic security reviews.

Personal data may be stored or processed on servers located in India or in other jurisdictions where permitted by applicable law.

No method of electronic storage or transmission is completely secure. While Wasset takes reasonable measures to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should notify Wasset promptly if you believe your account has been compromised.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Data may be retained:

• While your account remains active;
• For as long as necessary to provide requested services;
• To comply with legal, tax, accounting, regulatory, or contractual requirements;
• To resolve disputes;
• To enforce our agreements;
• To prevent fraud or misuse; or
• For other legitimate and lawful purposes.

Where appropriate, inactive accounts or information may be anonymised or deleted after a defined period.

When personal data is no longer required, Wasset may delete, anonymise, or otherwise securely dispose of it in accordance with applicable law and our retention practices.

8. Your Rights Under Indian Law

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights including the ability to:

• Access information relating to your personal data;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent where processing is based on consent;
• Request deletion of personal data where applicable;
• Raise a grievance regarding the processing of your personal data;
• Nominate another individual to exercise certain rights on your behalf where permitted under applicable law; and
• Exercise other rights available under applicable Indian data-protection laws.

Requests can be submitted through:

Email: [Wasset Privacy/Support Email]

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Wasset is intended for Users who are 18 years of age or older, unless expressly stated otherwise for a particular service in compliance with applicable law.

We do not knowingly collect personal data from individuals below the applicable minimum age in violation of applicable law.

If we become aware that personal data has been collected from a person who is not eligible to use the Platform, we may take reasonable steps to delete the information and terminate the relevant account where appropriate.

10. Cookies & Tracking Technologies

Wasset may use cookies, SDKs, pixels, local storage, and similar technologies to:

• Improve Platform performance;
• Remember preferences;
• Understand usage patterns;
• Measure engagement;
• Enable personalization;
• Improve security;
• Analyse Platform performance; and
• Support relevant communications and functionality.

Where applicable, Users may be able to manage certain cookie or tracking preferences through browser, device, or Platform settings.

Disabling certain technologies may affect the availability or functionality of some Platform features.

11. Third-Party Services & Links

The Platform may contain links to or integrations with third-party websites, applications, payment providers, sellers, brands, logistics providers, or other services.

Wasset is not responsible for the privacy practices of third parties that operate independently of Wasset.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Changes to This Privacy Policy

Wasset may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Data-processing practices;
• Applicable laws or regulations; or
• Business requirements.

Where required, significant changes may be communicated through the Platform, email, notification, or other appropriate channels.

The updated Privacy Policy will become effective on the date stated at the beginning of the revised policy.

13. Grievance Officer

Where required under applicable Indian law, Wasset will designate and publish details of an appropriate Grievance Officer or privacy contact.

Grievance Officer: [Name]
Email: [Wasset Grievance Email]
Response Time: Within the period prescribed under applicable law or Wasset's applicable grievance process.

14. Contact Us

For privacy-related questions, requests, or concerns, please contact:

[Wasset Legal Entity Name]
Email: [Wasset Privacy/Support Email]
Address: [Registered Office Address]
Country: India

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This Stylist / Creator Privacy Addendum ("Addendum") forms part of the Wasset Stylist / Creator Agreement ("Agreement") entered into between [Wasset Legal Entity Name] ("Wasset") and the Stylist / Creator ("Stylist").

This Addendum governs how Stylists and Creators may access, use, and protect Customer Data while using the Wasset Platform.

1. Purpose of Access

Stylists may receive limited, conditional, and revocable access to certain User or Customer information strictly for purposes including:

• Creating and curating fashion looks;
• Providing styling recommendations;
• Personalizing styling experiences;
• Creating content through the Wasset Platform; and
• Participating in approved monetization or Creator programs.

Stylists may access only the information necessary for the permitted purpose and must comply with applicable privacy and data-protection requirements.

2. Data Ownership

2.1 Customer Data

Customer Data may include personal, behavioural, wardrobe, sizing, interaction, styling, and transaction-related information.

Nothing in this Addendum transfers ownership or proprietary rights in Customer Data to the Stylist.

2.2 No Independent Rights

The Stylist receives only a limited, revocable right to access permitted information through Wasset.

The Stylist may not claim ownership of, sell, license, commercially exploit, or otherwise use Customer Data outside the purposes expressly permitted by Wasset.

3. Scope of Data Access

Depending on the feature and permissions, Stylists may receive access to only the minimum information reasonably necessary, which may include:

• Anonymised or pseudonymised style personas;
• General body-shape categories;
• Broad appearance-related categories;
• Occasion context;
• Fashion preferences;
• Styling constraints;
• Wardrobe-related information made available for styling; and
• Engagement metrics related to their looks, such as views, saves, or conversions.

Stylists should not receive access to:

• Customer names;
• Personal phone numbers;
• Personal email addresses;
• Exact residential addresses;
• Exact delivery addresses or postal codes;
• Payment credentials;
• Government-issued identification numbers; or
• Other direct identifiers unless expressly authorized by Wasset and legally permitted.

4. Prohibited Activities

Stylists shall not, directly or indirectly:

• Download, scrape, copy, export, or independently store Customer Data;
• Attempt to identify or re-identify anonymised or pseudonymised Users;
• Contact or solicit customers outside Wasset;
• Collect personal contact details from Users for unauthorized purposes;
• Share customer personal information with third parties;
• Insert unauthorized QR codes, promotional material, or off-platform links for the purpose of circumventing Wasset;
• Use Customer Data for personal remarketing;
• Use Customer Data for external advertising;
• Sell or monetize Customer Data;
• Use Customer Data to build independent customer databases;
• Use Platform data to train external AI models without Wasset's written authorization; or
• Use Customer Data for any purpose not expressly authorized by Wasset.

Any violation may constitute a material breach of the Stylist / Creator Agreement.

5. Data Usage Restrictions

Customer Data accessed through Wasset:

• May be used only for authorized Platform purposes;
• May not be combined with unrelated external datasets for unauthorized profiling;
• May not be independently retained beyond the permitted access period;
• May not be exported from the Platform unless expressly authorized;
• May not be sold, licensed, or commercially exploited outside Wasset; and
• May not be used after access rights have been revoked or the Agreement has terminated.

6. AI & Content Rights

6.1 AI-Generated Insights

Any AI-generated insights, rankings, performance analytics, recommendations, or other outputs generated using Wasset Platform data are subject to Wasset's intellectual property and data-use policies.

The Stylist does not acquire ownership of Wasset's underlying AI systems, models, algorithms, datasets, or technology.

6.2 Look Performance Data

Stylists may be permitted to view performance information relating to their own looks, including metrics such as:

• Views;
• Saves;
• Engagement;
• Clicks;
• Conversions; or
• Other performance indicators.

Such information may be used within Wasset in accordance with the applicable Creator Program terms.

Stylists may not export or commercially reuse restricted performance data outside Wasset without authorization.

7. Confidentiality & Security Obligations

Stylists agree to:

• Maintain strict confidentiality of Platform and User information;
• Use reasonable security measures when accessing Wasset;
• Use secure devices and networks;
• Prevent unauthorized access to Platform information;
• Immediately report suspected data breaches, unauthorized access, or misuse;
• Cooperate with reasonable investigations relating to privacy or security incidents; and
• Follow all Wasset privacy, security, and Creator guidelines.

Confidentiality obligations relating to Customer Data survive termination of the Stylist / Creator relationship for the period required under the Agreement or applicable law.

8. Consent & Legal Basis

Wasset may process Customer Data on the basis of consent, contractual necessity, legitimate uses, or other lawful grounds recognized under applicable Indian law.

Where Wasset provides a Stylist with limited access to User information, such access is governed by Wasset's Platform policies and the Stylist / Creator Agreement.

Stylists shall not independently collect, request, or process additional personal information from Users unless expressly authorized and legally permitted.

9. Audits & Monitoring

To protect Users and the Platform, Wasset may:

• Monitor Stylist activity;
• Maintain access logs;
• Monitor data-access patterns;
• Conduct audits;
• Investigate suspected misuse;
• Restrict access;
• Suspend Stylist privileges; or
• Terminate access where permitted under the Agreement.

Monitoring may be carried out for security, compliance, fraud prevention, trust and safety, and Platform protection purposes.

10. Termination & Access Revocation

Upon termination, suspension, or revocation of Stylist access:

• Access to Customer Data will be revoked;
• The Stylist must cease using Customer Data;
• Any unauthorized copies or stored information must be deleted or returned as directed by Wasset;
• The Stylist may not attempt to access the data after termination; and
• Any continuing use, disclosure, or retention of Customer Data may constitute a breach of the Agreement and applicable law.

11. Indemnity

To the extent provided in the applicable Stylist / Creator Agreement, the Stylist may be required to indemnify and hold harmless Wasset against claims, losses, damages, liabilities, costs, or expenses arising from the Stylist's:

• Unauthorized use of Customer Data;
• Unauthorized disclosure of personal information;
• Violation of applicable privacy or data-protection laws;
• Breach of this Addendum;
• Breach of the Stylist / Creator Agreement; or
• Unauthorized processing or misuse of User information.

The scope and extent of any indemnity shall be governed by the applicable Stylist / Creator Agreement and applicable law.

12. Governing Law

This Addendum shall be governed by the laws of India.

Any disputes relating to this Addendum shall be handled in accordance with the dispute-resolution provisions contained in the applicable Wasset Stylist / Creator Agreement.

13. Acknowledgement

By participating as a Stylist or Creator on Wasset, the Stylist acknowledges that:

• User privacy and trust are fundamental to Wasset;
• Access to Customer Data is limited and conditional;
• Customer Data may only be used for authorized purposes;
• Data misuse may result in suspension or permanent removal from the Platform;
• Monetization and Creator privileges are conditional upon compliance with Wasset's policies; and
• The Stylist is responsible for complying with applicable privacy, confidentiality, security, and data-protection obligations.

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This Shipping & Packaging Policy ("Policy") explains the shipping, packaging, dispatch, delivery and related responsibilities applicable to transactions conducted through the WASSET platform ("WASSET", "we", "us" or "our").

This Policy forms part of the WASSET Terms of Usage.

By selling or purchasing an item through WASSET, you agree to comply with this Policy.

1. How WASSET Shipping Works

WASSET may facilitate shipping through integrated third party logistics partners or other shipping providers.

Depending on the transaction, WASSET may provide:

• A prepaid shipping label;
• Pickup from the Seller's address;
• Drop-off shipping;
• Tracking;
• Delivery updates;
• Shipping cost calculation;
• Shipping support; and
• Other logistics services.

The shipping method available for an order may depend on the item category, package dimensions, weight, pickup location, delivery location and availability of logistics partners.

WASSET may change or disable shipping options where required due to operational, regulatory, geographic or carrier limitations.

2. Seller Shipping Responsibility

The Seller is responsible for preparing and handing over the correct item in accordance with this Policy.

Unless otherwise specified by WASSET, Sellers must:

• Pack the item securely;
• Use appropriate packaging;
• Ensure the item matches the listing;
• Use the shipping label provided for that order, where applicable;
• Dispatch the order within the specified timeline;
• Ensure the package is securely sealed;
• Ensure the shipping label is clearly visible;
• Provide accurate weight and package information where requested;
• Hand over the package to the designated logistics partner; and
• Retain appropriate proof of packing and dispatch.

The Seller remains responsible for the contents of the parcel until it has been successfully handed over to the applicable logistics providers.

3. Dispatch Timeline

Unless a different timeline is communicated at checkout or in the Seller's order instructions, Sellers should dispatch sold items within 3 calendar days of receiving the order.

WASSET may provide a specific dispatch deadline for individual orders.

If a Seller fails to dispatch within the applicable timeline, WASSET may:

• Send a reminder;
• Extend the dispatch period in exceptional circumstances;
• Cancel the order;
• Refund the Buyer;
• Affect the Seller's account or seller rating; and/or
• Restrict the Seller's ability to sell.

Repeated failure to dispatch orders may result in suspension or termination of the Seller's account.

4. Shipping Labels

Where WASSET provides a prepaid or platform-generated shipping label:

• The Seller must use the label for the corresponding order;
• The label must not be transferred, sold or reused;
• A label generated for one order must not be used for another order;
• The Seller must ensure that the barcode and tracking information remain visible;
• Old shipping labels and barcodes must be removed or completely covered; and
• The Seller must comply with the applicable logistics provider's requirements.

Using the wrong label or shipping method may result in:

• Shipment delays;
• Loss of tracking;
• Additional shipping charges;
• Cancellation of the order;
• Loss of shipping-related protection; and/or
• Seller liability for resulting costs.

5. Packaging Requirements

Sellers must package every item in a manner reasonably designed to protect it against:

• Dirt;
• Moisture;
• Compression;
• Tearing;
• Scratching;
• Breakage;
• Leakage;
• Damage during handling; and
• Normal transportation conditions.

Packaging must be clean, secure and appropriate for the item being shipped.

6. Packaging for Clothing and Apparel

For clothing and other non-fragile apparel:

Recommended packaging

Sellers should use:

• A clean, strong courier bag;
• A waterproof inner bag where appropriate; and/or
• A suitable cardboard box for premium, structured or delicate items.

Where a courier bag is used, the item should preferably be protected by an inner waterproof or protective layer.

Clothing should be:

• Clean and dry;
• Folded appropriately;
• Protected against moisture;
• Placed securely inside the package; and
• Packed so that it does not move excessively during transportation.

Do not ship clothing loosely in an unsealed or damaged bag.

7. Packaging for Footwear

Shoes, sneakers, boots and other footwear should preferably be shipped in:

• The original shoe box, where available; or
• A suitably sized sturdy cardboard box.

Where the original shoe box is used, it should be placed inside appropriate outer packaging.

Sellers should avoid attaching shipping labels directly to branded or original retail packaging where doing so may damage it.

8. Packaging for Handbags, Accessories and Premium Items

For handbags, watches, jewellery, sunglasses, wallets and other premium or delicate fashion accessories:

• Use sturdy outer packaging;
• Protect the item individually;
• Use bubble wrap, paper, foam or other suitable protective material where appropriate;
• Prevent the item from moving freely inside the package;
• Protect surfaces against scratches;
• Use additional protection for hardware, chains, buckles and other delicate components; and
• Use a strong outer box where the item could be damaged by compression.

For high-value items, WASSET may require additional packaging, verification or shipping procedures.

9. Fragile Items

Fragile items must be packed using suitable cushioning and a sturdy outer box.

The item must not be able to move freely inside the package.

Sellers should use appropriate materials such as:

• Bubble wrap;
• Foam;
• Air pillows;
• Kraft paper;
• Cardboard inserts; or
• Other suitable protective materials.

Where appropriate, the outer package should be marked as FRAGILE.

10. Moisture Protection

Fashion items are particularly vulnerable to moisture damage.

Sellers should use waterproof or moisture-resistant inner protection for:

• Clothing;
• Shoes;
• Bags;
• Leather products;
• Premium fashion;
• Delicate fabrics; and
• Items likely to be damaged by moisture.

The outer package should be properly sealed before handover.

11. Reused and Eco-Friendly Packaging

WASSET encourages Sellers to reuse suitable packaging wherever reasonably possible.

Reused packaging is permitted provided that it is:

• Clean;
• Dry;
• Structurally sound;
• Free from hazardous material;
• Suitable for the item being shipped; and
• Properly sealed.

All previous shipping labels, barcodes, addresses and tracking information must be removed or completely covered.

WASSET encourages the use of:

• Recycled cardboard;
• Recycled paper;
• Reusable packaging;
• Recycled courier bags; and
• Other reasonably sustainable packaging materials.

However, sustainability must not compromise the safety of the shipment.

WASSET similarly encourages reuse of suitable packaging and recommends appropriately sized and recyclable materials.

12. Packaging Materials Not Recommended

Sellers should not use:

• Torn or damaged courier bags;
• Open or unsealed bags;
• Extremely thin plastic bags;
• Wet or damp packaging;
• Packaging containing sharp exposed edges;
• Packaging with exposed nails, staples or wires;
• Packaging contaminated with food, chemicals or other substances; or
• Packaging that cannot reasonably withstand normal transportation.

13. Package Size and Weight

Sellers must provide accurate package information wherever requested by WASSET.

This may include:

• Package weight;
• Length;
• Width;
• Height;
• Item category; and
• Number of items.

Incorrectly declared weight or dimensions may result in additional shipping charges.

If a Seller materially under-declares the weight or size of a shipment, WASSET may recover the resulting additional logistics cost from the Seller's payout, subject to applicable law and the applicable Fee Policy.

14. Multiple Items in One Order

Where multiple items are purchased together and WASSET permits combined shipping, Sellers should:

• Pack all items securely;
• Protect each item individually where necessary;
• Ensure that the combined package remains within the applicable weight and dimension limits; and
• Use the shipping label generated for the combined order.

Sellers must not combine unrelated orders into one package unless expressly permitted by WASSET.

15. Packing Evidence

WASSET strongly recommends that Sellers record evidence of the packaging process, particularly for higher-value items.

A Seller may photograph or record:

• The item before packing;
• The condition of the item;
• Any visible defects;
• The item being placed into the package;
• The sealed package;
• The shipping label; and
• The package at the time of handover.

For certain high-value categories, WASSET may require packing photographs or video as a condition of seller protection.

Packing evidence may be requested by WASSET when investigating:

• Damage;
• Missing items;
• Wrong items;
• Packaging-related disputes;
• Counterfeit claims;
• Tampering;
• Delivery disputes; or
• Other Transaction issues.

16. Shipping Handover

The Seller must hand over the package to:

• The WASSET-authorized logistics partner;
• The carrier specified on the shipping label; or
• Another shipping method expressly permitted by WASSET.

Where a WASSET-generated shipping label is provided, the Seller should not independently arrange another carrier unless WASSET expressly permits it.

The Seller should retain proof of handover until the Transaction has been completed and the applicable dispute period has expired.

17. Tracking

Where tracking is available, WASSET will make tracking information available through the platform or relevant logistics provider.

Sellers must not provide false, invalid or unrelated tracking information.

For manually arranged shipping, where permitted by WASSET, the Seller must provide valid tracking information within the timeframe specified by WASSET.

Tracked shipping is strongly preferred because it provides evidence of dispatch and delivery. WASSET similarly requires proof of tracked shipping in certain circumstances to support seller protection.

18. Delivery Attempts

Buyers are responsible for providing accurate delivery information and being reasonably available to receive their orders.

If a Buyer is unavailable after multiple delivery attempts, the package may be:

• Returned to the Seller;
• Held at a carrier facility;
• Redirected where available; or
• Handled according to the logistics provider's applicable process.

Additional shipping or return charges arising from incorrect delivery information or repeated failed delivery attempts may be charged to the responsible party, subject to applicable law and WASSET's policies.

19. Lost, Damaged or Tampered Shipments

If a shipment is lost, damaged or appears to have been tampered with during transit, the affected party should report the issue to WASSET as soon as possible.

WASSET may request:

• Photographs;
• Unboxing video;
• Packaging photographs;
• Packing video;
• Shipping label;
• Tracking information;
• Delivery records;
• Damage photographs;
• Item photographs; and/or
• Other evidence reasonably necessary to investigate the claim.

The availability and amount of compensation may depend on:

• The applicable logistics provider;
• Declared or insured value, where applicable;
• The nature of the shipment;
• Compliance with packaging requirements;
• The evidence available;
• The applicable Transaction policy; and
• Applicable law.

20. Unboxing Evidence for Buyers

For higher-value or potentially fragile purchases, Buyers are strongly encouraged to record a continuous unboxing video.

The video should:

• Begin before opening the package;
• Clearly show the shipping label;
• Show all sides of the package;
• Show any visible damage or tampering;
• Capture the opening process continuously; and
• Show the item and its condition immediately after opening.

An unboxing video may assist WASSET in determining whether damage, tampering, missing items or incorrect items occurred before or during delivery.

Failure to provide an unboxing video does not automatically invalidate a legitimate claim, but it may affect WASSET's ability to investigate or determine responsibility.

21. Wrong, Missing or Damaged Items

If a Buyer receives:

• The wrong item;
• A missing item;
• A materially damaged item;
• An item damaged during transit; or
• An item that appears materially different from the listing,

the Buyer should report the issue through WASSET within the timeframe specified in the applicable Returns, Refunds & Buyer Protection Policy.

WASSET may investigate the claim and determine an appropriate resolution, which may include:

• Return;
• Replacement;
• Refund;
• Partial refund;
• Seller reimbursement;
• Shipping reimbursement; or
• Other appropriate resolution.

Where damage is determined to have resulted from inadequate Seller packaging, the Seller may be responsible for the resulting costs, subject to applicable law.

22. Seller Liability for Poor Packaging

A Seller may be responsible for losses caused by:

• Inadequate packaging;
• Incorrect packaging;
• Failure to protect the item from moisture;
• Failure to securely seal the package;
• Incorrect item being shipped;
• Insufficient cushioning;
• Use of damaged packaging;
• Incorrect package weight or dimensions; or
• Failure to comply with carrier packaging requirements.

WASSET may deduct applicable amounts from pending Seller payouts where permitted by law and the applicable Fee Policy.

23. Carrier Delays

WASSET is not responsible for delays caused by circumstances outside its reasonable control, including:

• Weather;
• Natural disasters;
• Strikes;
• Transport disruptions;
• Government restrictions;
• Address-related issues;
• Carrier operational issues;
• Public holidays;
• Remote-area limitations; or
• Other force majeure events.

Where possible, WASSET will assist users in obtaining shipment status from the applicable logistics provider.

24. Shipping Charges

Shipping charges may be:

• Paid by the Buyer;
• Paid by the Seller;
• Included in the item price;
• Subsidized by WASSET;
• Calculated based on package weight/dimensions; or
• Determined by the applicable logistics partner.

The applicable shipping charge will be communicated to the relevant user before or during checkout wherever reasonably possible.

WASSET may update shipping rates from time to time based on logistics partner pricing, fuel costs, package dimensions, destination and other operational factors.

25. Additional Shipping Charges

Additional shipping charges may arise where:

• Actual package weight exceeds declared weight;
• Actual package dimensions exceed declared dimensions;
• The wrong category is selected;
• The wrong shipping method is used;
• The package requires special handling;
• The delivery address requires additional charges; or
• The logistics provider applies additional charges.

Where such charges arise due to Seller-provided information or Seller conduct, WASSET may recover the applicable amount from the Seller, subject to applicable law.

26. Prohibited Shipping Items

Users must not ship items prohibited by:

• Applicable Indian law;
• The applicable logistics provider;
• WASSET's Prohibited Items Policy; or
• Applicable destination-country requirements.

These may include, without limitation:

• Weapons and ammunition;
• Explosives;
• Illegal drugs or controlled substances;
• Hazardous chemicals;
• Flammable or toxic substances;
• Stolen goods;
• Counterfeit goods;
• Items requiring licenses or permits that the Seller does not possess;
• Dangerous or restricted materials;
• Items prohibited by the carrier; and
• Any other item prohibited by applicable law.

Users are responsible for checking applicable carrier restrictions before shipping.

27. International Shipping

Unless expressly enabled by WASSET, the marketplace may initially support domestic shipping within India only.

If international shipping becomes available, Sellers and Buyers must comply with:

• Customs requirements;
• Import/export regulations;
• Duties and taxes;
• Restricted-item requirements;
• Carrier requirements; and
• Applicable laws of the origin and destination countries.

The party responsible for customs duties and taxes will be communicated at checkout or under the applicable shipping terms.

28. Seller Protection

Where WASSET offers Seller Protection, eligibility may depend on the Seller:

• Using the WASSET-approved shipping method;
• Using the correct shipping label;
• Dispatching within the applicable timeframe;
• Providing accurate information;
• Properly packaging the item;
• Providing requested evidence;
• Complying with these Terms and Policies; and
• Following the applicable logistics provider's requirements.

Seller Protection may not apply where the Seller:

• Uses an unauthorized shipping method;
• Ships an incorrect item;
• Uses an incorrect label;
• Fails to package the item adequately;
• Ships a prohibited item;
• Provides fraudulent tracking information;
• Misrepresents the item's condition; or
• Otherwise violates WASSET's policies.

29. Buyer Protection

Where WASSET offers Buyer Protection, a Buyer may be eligible for protection where:

• The item does not arrive;
• The wrong item is received;
• The item is materially damaged;
• The item is materially different from its listing; or
• Other circumstances specifically covered by WASSET's Buyer Protection Policy occur.

Claims must be submitted within the applicable claim window.

WASSET may require reasonable photographic & video evidence before approving a claim.

30. "Sell It For Me" Shipping

For WASSET's Sell It For Me or assisted-selling services, shipping and packaging responsibilities may differ.

Depending on the service selected, WASSET or its authorized partner may:

• Collect the item from the Seller;
• Inspect the item;
• Photograph the item;
• Package the item;
• Store the item;
• List the item;
• Ship the item after sale; and/or
• Handle returns.

The applicable service-specific terms, fees and responsibilities will be communicated before the Seller opts into the service.

31. High-Value Items

WASSET may apply additional shipping and packaging requirements to high-value categories such as:

• Luxury handbags;
• Premium footwear;
• Watches;
• Jewellery;
• Collectibles;
• Designer fashion; and
• Other categories designated by WASSET.

These requirements may include:

• Additional packaging;
• Identity or ownership verification;
• Authentication;
• Declared value;
• Special logistics;
• Additional tracking;
• Signature on delivery; or
• Insurance or carrier protection.

32. Sustainable Shipping

WASSET aims to reduce unnecessary packaging waste while maintaining product safety.

Where practical, WASSET encourages:

• Reusable packaging;
• Recycled cardboard;
• Recycled paper;
• Right-sized packaging;
• Minimal unnecessary plastic;
• Reuse of clean shipping materials; and
• Consolidated shipments where supported.

Sustainability requirements must not compromise the protection of the item during transportation.

33. Policy Violations

WASSET may take action where a user repeatedly violates this Policy.

Actions may include:

• Warning;
• Additional shipping charges;
• Cancellation of orders;
• Withholding or adjusting payouts where permitted;
• Loss of shipping or seller protection;
• Temporary selling restrictions;
• Listing removal;
• Account suspension; or
• Account termination.

The action taken will depend on the nature and severity of the violation.

34. Changes to This Policy

WASSET may modify this Policy from time to time to reflect:

• Changes in logistics partners;
• Changes in shipping operations;
• Changes in applicable law;
• Changes in packaging standards;
• New product categories; or
• Other operational requirements.

The updated version will be made available through the WASSET Services and will indicate the date of the latest update.

35. Contact

For shipping, packaging or delivery-related support:

WASSET
Legal Entity: WASSET AI Pvt Ltd
Support Email: support@mywasset.com
Website: https://mywasset.com

For order-specific issues, users should use the support functionality available within the WASSET application.

© 2026 Wasset. All Rights Reserved.