Shipping & Packaging Policy

Last Updated: 12 September 2026

This Shipping & Packaging Policy ("Policy") explains the shipping, packaging, dispatch, delivery and related responsibilities applicable to transactions conducted through the WASSET platform ("WASSET", "we", "us" or "our").

This Policy forms part of the WASSET Terms of Usage.

By selling or purchasing an item through WASSET, you agree to comply with this Policy.

1. How WASSET Shipping Works

WASSET may facilitate shipping through integrated third party logistics partners or other shipping providers.

Depending on the transaction, WASSET may provide:

A prepaid shipping label;
Pickup from the Seller's address;
Drop-off shipping;
Tracking;
Delivery updates;
Shipping cost calculation;
Shipping support; and
Other logistics services.

The shipping method available for an order may depend on the item category, package dimensions, weight, pickup location, delivery location and availability of logistics partners.

WASSET may change or disable shipping options where required due to operational, regulatory, geographic or carrier limitations.

2. Seller Shipping Responsibility

The Seller is responsible for preparing and handing over the correct item in accordance with this Policy.

Unless otherwise specified by WASSET, Sellers must:

Pack the item securely;
Use appropriate packaging;
Ensure the item matches the listing;
Use the shipping label provided for that order, where applicable;
Dispatch the order within the specified timeline;
Ensure the package is securely sealed;
Ensure the shipping label is clearly visible;
Provide accurate weight and package information where requested;
Hand over the package to the designated logistics partner; and
Retain appropriate proof of packing and dispatch.

The Seller remains responsible for the contents of the parcel until it has been successfully handed over to the applicable logistics providers.

3. Dispatch Timeline

Unless a different timeline is communicated at checkout or in the Seller's order instructions, Sellers should dispatch sold items within 3 calendar days of receiving the order.

WASSET may provide a specific dispatch deadline for individual orders.

If a Seller fails to dispatch within the applicable timeline, WASSET may:

Send a reminder;
Extend the dispatch period in exceptional circumstances;
Cancel the order;
Refund the Buyer;
Affect the Seller's account or seller rating; and/or
Restrict the Seller's ability to sell.

Repeated failure to dispatch orders may result in suspension or termination of the Seller's account.

4. Shipping Labels

Where WASSET provides a prepaid or platform-generated shipping label:

The Seller must use the label for the corresponding order;
The label must not be transferred, sold or reused;
A label generated for one order must not be used for another order;
The Seller must ensure that the barcode and tracking information remain visible;
Old shipping labels and barcodes must be removed or completely covered; and
The Seller must comply with the applicable logistics provider's requirements.

Using the wrong label or shipping method may result in:

Shipment delays;
Loss of tracking;
Additional shipping charges;
Cancellation of the order;
Loss of shipping-related protection; and/or
Seller liability for resulting costs.

5. Packaging Requirements

Sellers must package every item in a manner reasonably designed to protect it against:

Dirt;
Moisture;
Compression;
Tearing;
Scratching;
Breakage;
Leakage;
Damage during handling; and
Normal transportation conditions.

Packaging must be clean, secure and appropriate for the item being shipped.

6. Packaging for Clothing and Apparel

For clothing and other non-fragile apparel:

Recommended packaging

Sellers should use:

A clean, strong courier bag;
A waterproof inner bag where appropriate; and/or
A suitable cardboard box for premium, structured or delicate items.

Where a courier bag is used, the item should preferably be protected by an inner waterproof or protective layer.

Clothing should be:

Clean and dry;
Folded appropriately;
Protected against moisture;
Placed securely inside the package; and
Packed so that it does not move excessively during transportation.

Do not ship clothing loosely in an unsealed or damaged bag.

7. Packaging for Footwear

Shoes, sneakers, boots and other footwear should preferably be shipped in:

The original shoe box, where available; or
A suitably sized sturdy cardboard box.

Where the original shoe box is used, it should be placed inside appropriate outer packaging.

Sellers should avoid attaching shipping labels directly to branded or original retail packaging where doing so may damage it.

8. Packaging for Handbags, Accessories and Premium Items

For handbags, watches, jewellery, sunglasses, wallets and other premium or delicate fashion accessories:

Use sturdy outer packaging;
Protect the item individually;
Use bubble wrap, paper, foam or other suitable protective material where appropriate;
Prevent the item from moving freely inside the package;
Protect surfaces against scratches;
Use additional protection for hardware, chains, buckles and other delicate components; and
Use a strong outer box where the item could be damaged by compression.

For high-value items, WASSET may require additional packaging, verification or shipping procedures.

9. Fragile Items

Fragile items must be packed using suitable cushioning and a sturdy outer box.

The item must not be able to move freely inside the package.

Sellers should use appropriate materials such as:

Bubble wrap;
Foam;
Air pillows;
Kraft paper;
Cardboard inserts; or
Other suitable protective materials.

Where appropriate, the outer package should be marked as FRAGILE.

10. Moisture Protection

Fashion items are particularly vulnerable to moisture damage.

Sellers should use waterproof or moisture-resistant inner protection for:

Clothing;
Shoes;
Bags;
Leather products;
Premium fashion;
Delicate fabrics; and
Items likely to be damaged by moisture.

The outer package should be properly sealed before handover.

11. Reused and Eco-Friendly Packaging

WASSET encourages Sellers to reuse suitable packaging wherever reasonably possible.

Reused packaging is permitted provided that it is:

Clean;
Dry;
Structurally sound;
Free from hazardous material;
Suitable for the item being shipped; and
Properly sealed.

All previous shipping labels, barcodes, addresses and tracking information must be removed or completely covered.

WASSET encourages the use of:

Recycled cardboard;
Recycled paper;
Reusable packaging;
Recycled courier bags; and
Other reasonably sustainable packaging materials.

However, sustainability must not compromise the safety of the shipment.

WASSET similarly encourages reuse of suitable packaging and recommends appropriately sized and recyclable materials.

12. Packaging Materials Not Recommended

Sellers should not use:

Torn or damaged courier bags;
Open or unsealed bags;
Extremely thin plastic bags;
Wet or damp packaging;
Packaging containing sharp exposed edges;
Packaging with exposed nails, staples or wires;
Packaging contaminated with food, chemicals or other substances; or
Packaging that cannot reasonably withstand normal transportation.

13. Package Size and Weight

Sellers must provide accurate package information wherever requested by WASSET.

This may include:

Package weight;
Length;
Width;
Height;
Item category; and
Number of items.

Incorrectly declared weight or dimensions may result in additional shipping charges.

If a Seller materially under-declares the weight or size of a shipment, WASSET may recover the resulting additional logistics cost from the Seller's payout, subject to applicable law and the applicable Fee Policy.

14. Multiple Items in One Order

Where multiple items are purchased together and WASSET permits combined shipping, Sellers should:

Pack all items securely;
Protect each item individually where necessary;
Ensure that the combined package remains within the applicable weight and dimension limits; and
Use the shipping label generated for the combined order.

Sellers must not combine unrelated orders into one package unless expressly permitted by WASSET.

15. Packing Evidence

WASSET strongly recommends that Sellers record evidence of the packaging process, particularly for higher-value items.

A Seller may photograph or record:

The item before packing;
The condition of the item;
Any visible defects;
The item being placed into the package;
The sealed package;
The shipping label; and
The package at the time of handover.

For certain high-value categories, WASSET may require packing photographs or video as a condition of seller protection.

Packing evidence may be requested by WASSET when investigating:

Damage;
Missing items;
Wrong items;
Packaging-related disputes;
Counterfeit claims;
Tampering;
Delivery disputes; or
Other Transaction issues.

16. Shipping Handover

The Seller must hand over the package to:

The WASSET-authorized logistics partner;
The carrier specified on the shipping label; or
Another shipping method expressly permitted by WASSET.

Where a WASSET-generated shipping label is provided, the Seller should not independently arrange another carrier unless WASSET expressly permits it.

The Seller should retain proof of handover until the Transaction has been completed and the applicable dispute period has expired.

17. Tracking

Where tracking is available, WASSET will make tracking information available through the platform or relevant logistics provider.

Sellers must not provide false, invalid or unrelated tracking information.

For manually arranged shipping, where permitted by WASSET, the Seller must provide valid tracking information within the timeframe specified by WASSET.

Tracked shipping is strongly preferred because it provides evidence of dispatch and delivery. WASSET similarly requires proof of tracked shipping in certain circumstances to support seller protection.

18. Delivery Attempts

Buyers are responsible for providing accurate delivery information and being reasonably available to receive their orders.

If a Buyer is unavailable after multiple delivery attempts, the package may be:

Returned to the Seller;
Held at a carrier facility;
Redirected where available; or
Handled according to the logistics provider's applicable process.

Additional shipping or return charges arising from incorrect delivery information or repeated failed delivery attempts may be charged to the responsible party, subject to applicable law and WASSET's policies.

19. Lost, Damaged or Tampered Shipments

If a shipment is lost, damaged or appears to have been tampered with during transit, the affected party should report the issue to WASSET as soon as possible.

WASSET may request:

Photographs;
Unboxing video;
Packaging photographs;
Packing video;
Shipping label;
Tracking information;
Delivery records;
Damage photographs;
Item photographs; and/or
Other evidence reasonably necessary to investigate the claim.

The availability and amount of compensation may depend on:

The applicable logistics provider;
Declared or insured value, where applicable;
The nature of the shipment;
Compliance with packaging requirements;
The evidence available;
The applicable Transaction policy; and
Applicable law.

20. Unboxing Evidence for Buyers

For higher-value or potentially fragile purchases, Buyers are strongly encouraged to record a continuous unboxing video.

The video should:

Begin before opening the package;
Clearly show the shipping label;
Show all sides of the package;
Show any visible damage or tampering;
Capture the opening process continuously; and
Show the item and its condition immediately after opening.

An unboxing video may assist WASSET in determining whether damage, tampering, missing items or incorrect items occurred before or during delivery.

Failure to provide an unboxing video does not automatically invalidate a legitimate claim, but it may affect WASSET's ability to investigate or determine responsibility.

21. Wrong, Missing or Damaged Items

If a Buyer receives:

The wrong item;
A missing item;
A materially damaged item;
An item damaged during transit; or
An item that appears materially different from the listing,

the Buyer should report the issue through WASSET within the timeframe specified in the applicable Returns, Refunds & Buyer Protection Policy.

WASSET may investigate the claim and determine an appropriate resolution, which may include:

Return;
Replacement;
Refund;
Partial refund;
Seller reimbursement;
Shipping reimbursement; or
Other appropriate resolution.

Where damage is determined to have resulted from inadequate Seller packaging, the Seller may be responsible for the resulting costs, subject to applicable law.

22. Seller Liability for Poor Packaging

A Seller may be responsible for losses caused by:

Inadequate packaging;
Incorrect packaging;
Failure to protect the item from moisture;
Failure to securely seal the package;
Incorrect item being shipped;
Insufficient cushioning;
Use of damaged packaging;
Incorrect package weight or dimensions; or
Failure to comply with carrier packaging requirements.

WASSET may deduct applicable amounts from pending Seller payouts where permitted by law and the applicable Fee Policy.

23. Carrier Delays

WASSET is not responsible for delays caused by circumstances outside its reasonable control, including:

Weather;
Natural disasters;
Strikes;
Transport disruptions;
Government restrictions;
Address-related issues;
Carrier operational issues;
Public holidays;
Remote-area limitations; or
Other force majeure events.

Where possible, WASSET will assist users in obtaining shipment status from the applicable logistics provider.

24. Shipping Charges

Shipping charges may be:

Paid by the Buyer;
Paid by the Seller;
Included in the item price;
Subsidized by WASSET;
Calculated based on package weight/dimensions; or
Determined by the applicable logistics partner.

The applicable shipping charge will be communicated to the relevant user before or during checkout wherever reasonably possible.

WASSET may update shipping rates from time to time based on logistics partner pricing, fuel costs, package dimensions, destination and other operational factors.

25. Additional Shipping Charges

Additional shipping charges may arise where:

Actual package weight exceeds declared weight;
Actual package dimensions exceed declared dimensions;
The wrong category is selected;
The wrong shipping method is used;
The package requires special handling;
The delivery address requires additional charges; or
The logistics provider applies additional charges.

Where such charges arise due to Seller-provided information or Seller conduct, WASSET may recover the applicable amount from the Seller, subject to applicable law.

26. Prohibited Shipping Items

Users must not ship items prohibited by:

Applicable Indian law;
The applicable logistics provider;
WASSET's Prohibited Items Policy; or
Applicable destination-country requirements.

These may include, without limitation:

Weapons and ammunition;
Explosives;
Illegal drugs or controlled substances;
Hazardous chemicals;
Flammable or toxic substances;
Stolen goods;
Counterfeit goods;
Items requiring licenses or permits that the Seller does not possess;
Dangerous or restricted materials;
Items prohibited by the carrier; and
Any other item prohibited by applicable law.

Users are responsible for checking applicable carrier restrictions before shipping.

27. International Shipping

Unless expressly enabled by WASSET, the marketplace may initially support domestic shipping within India only.

If international shipping becomes available, Sellers and Buyers must comply with:

Customs requirements;
Import/export regulations;
Duties and taxes;
Restricted-item requirements;
Carrier requirements; and
Applicable laws of the origin and destination countries.

The party responsible for customs duties and taxes will be communicated at checkout or under the applicable shipping terms.

28. Seller Protection

Where WASSET offers Seller Protection, eligibility may depend on the Seller:

Using the WASSET-approved shipping method;
Using the correct shipping label;
Dispatching within the applicable timeframe;
Providing accurate information;
Properly packaging the item;
Providing requested evidence;
Complying with these Terms and Policies; and
Following the applicable logistics provider's requirements.

Seller Protection may not apply where the Seller:

Uses an unauthorized shipping method;
Ships an incorrect item;
Uses an incorrect label;
Fails to package the item adequately;
Ships a prohibited item;
Provides fraudulent tracking information;
Misrepresents the item's condition; or
Otherwise violates WASSET's policies.

29. Buyer Protection

Where WASSET offers Buyer Protection, a Buyer may be eligible for protection where:

The item does not arrive;
The wrong item is received;
The item is materially damaged;
The item is materially different from its listing; or
Other circumstances specifically covered by WASSET's Buyer Protection Policy occur.

Claims must be submitted within the applicable claim window.

WASSET may require reasonable photographic & video evidence before approving a claim.

30. "Sell It For Me" Shipping

For WASSET's Sell It For Me or assisted-selling services, shipping and packaging responsibilities may differ.

Depending on the service selected, WASSET or its authorized partner may:

Collect the item from the Seller;
Inspect the item;
Photograph the item;
Package the item;
Store the item;
List the item;
Ship the item after sale; and/or
Handle returns.

The applicable service-specific terms, fees and responsibilities will be communicated before the Seller opts into the service.

31. High-Value Items

WASSET may apply additional shipping and packaging requirements to high-value categories such as:

Luxury handbags;
Premium footwear;
Watches;
Jewellery;
Collectibles;
Designer fashion; and
Other categories designated by WASSET.

These requirements may include:

Additional packaging;
Identity or ownership verification;
Authentication;
Declared value;
Special logistics;
Additional tracking;
Signature on delivery; or
Insurance or carrier protection.

32. Sustainable Shipping

WASSET aims to reduce unnecessary packaging waste while maintaining product safety.

Where practical, WASSET encourages:

Reusable packaging;
Recycled cardboard;
Recycled paper;
Right-sized packaging;
Minimal unnecessary plastic;
Reuse of clean shipping materials; and
Consolidated shipments where supported.

Sustainability requirements must not compromise the protection of the item during transportation.

33. Policy Violations

WASSET may take action where a user repeatedly violates this Policy.

Actions may include:

Warning;
Additional shipping charges;
Cancellation of orders;
Withholding or adjusting payouts where permitted;
Loss of shipping or seller protection;
Temporary selling restrictions;
Listing removal;
Account suspension; or
Account termination.

The action taken will depend on the nature and severity of the violation.

34. Changes to This Policy

WASSET may modify this Policy from time to time to reflect:

Changes in logistics partners;
Changes in shipping operations;
Changes in applicable law;
Changes in packaging standards;
New product categories; or
Other operational requirements.

The updated version will be made available through the WASSET Services and will indicate the date of the latest update.

35. Contact

For shipping, packaging or delivery-related support:

WASSET
Legal Entity: WASSET AI Pvt Ltd
Support Email: support@mywasset.com
Website: https://mywasset.com

For order-specific issues, users should use the support functionality available within the WASSET application.